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I am a current patient. What is the best way to contact my provider?

Once you are an enrolled patient you will receive an invitation to your portal. There is a messaging feature that is monitored during business hours. It is as simple as sending a text message. If you are experiencing a non-medical emergency after hours, please send a message to the portal. All messages will be responded to within 24-48 business hours. Your provider will respond sooner if your situation is deemed to require a quicker response. If you are experiencing a medical emergency, please present to your nearest emergency room or call 911.

Why can’t I just call the office to reach my provider?

You may call the office when needed but you will receive a quicker response if you message through the portal as your provider is busy seeing patients during business hours and unable to respond to voicemails or phone messages until the end of business on most days. Please limit phone calls to once a day. Allow your provider time to respond.

What services do you provide?

We are focused on wellness and concerned about the whole person. Although we specialize in mental health our provider is also certified in primary care and provides wrap around care that supports the mental health treatment plan. In addition to mental health and primary care we also provide treatment for substance abuse. We will conduct a thorough assessment for all services and provide prescriptions, therapy, lab orders and/or referrals as warranted.

We will refer you to a higher level of care or one of our counseling partners if it is determined our outpatient model is not a good fit for you.

What kind of care can I expect? 

Our medical services are meant to enhance access to care rather than substitute as some symptoms require a physical exam to properly diagnose and treat. As such we encourage those who are seen via telehealth to present in person to a provider once a year if you do not have any chronic conditions and 2-4 times a year if you are on medications that require monitoring.

Do you offer emergency care services? 

We do not treat serious or life-threatening conditions. If you are experiencing a medical emergency, please present to your nearest emergency room or call 911.

Which insurances do you accept? 

We accept Medicare/Medicaid and most major commercial and marketplace insurances. Please call to confirm if we accept your insurance as we continually add as needed.

What is your policy on prescribing antibiotics and controlled substances?

Antibiotics will only be prescribed when appropriate for care. Controlled substances are prescribed at the sole discretion of the provider and in line with current evidence-based practice. We DO NOT prescribe narcotic medications such as Norco, Percocet, Oxycodone, Morphine, etc. 

What is your cancelation policy? 

There is a fee of $75 if the appointment is canceled less than 24 hours before your scheduled encounter. If you reschedule within 21 days, the cancelation fee will be applied as a credit when you complete the appointment. This is a one-time courtesy. Multiple missed appointments or cancelations are subject to dismissal from the practice.

Does your office complete paperwork? 

Paperwork such as FMLA, work/school slips, disability, etc. will only be completed for established patients. Documentation fees may apply if paperwork cannot be completed during the appointment. The provider reserves the right to decline to complete any documentation. Please allow 10 business days for completion. No paperwork will be mailed out.

Do you provide letters for emotional support animals?

We provide letters for emotional support animals for established patients only with a supported diagnosis. Documentation fees may apply.

Got a question not answered here? Send us an email

Please allow 24-48 business hours for a response.